Refund Policy

1. General Policy

All payments made for our services (such as premium listings, trade leads, advertising, and memberships) are non-refundable, except in cases mentioned below. As we deal in digital trade services, once your order is processed and service is activated, we cannot reverse it.

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2. Refund Eligibility

You may be eligible for a refund if:

• A payment was made by mistake or charged multiple times.

• A service was not delivered within the agreed time frame due to our fault.

• A technical error on our platform resulted in an incorrect charge.

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3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Service or subscription has already been activated or delivered.

• Delay caused due to incomplete or incorrect information provided by the user.

• Violation of our Terms & Conditions or policy guidelines.

• Change of mind after purchasing the service.

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4. Refund Request Process

To request a refund, you must:

1. Send an email to info@importexport.com  within 7 days of payment.

2. Include your order ID, payment details, and reason for the refund request.

3. Wait for confirmation — approved refunds will be processed within 10–15 working days to the original payment method.