Privacy Policy

1. Scope of Policy

This policy applies to:

• Paid membership plans (Premium Listings, Verified Supplier/Buyer profiles, Featured Ads).

• Promotional and advertising services purchased through our platform.

• Any other paid trade-related services we offer.

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2. No Refund for Completed Services

Once a service (e.g., listing activation, promotional campaign) has been successfully delivered or made live, no refunds will be issued, even if you decide not to continue using the service.

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3. Refund Eligibility

Refunds may be issued only under the following conditions:

• Duplicate payment due to a technical error.

• Service not delivered within the promised timeline (and not due to user delay).

• Wrong package charged due to a billing error on our end.

In all cases, we will verify the transaction before processing a refund.

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4. Non-Refundable Situations

Refunds will not be issued if:

• The user provided incomplete, inaccurate, or false business details.

• The delay was caused by the user (e.g., failure to provide content, documents, or approvals).

• The user violated our Terms & Conditions or was banned for misconduct.

• The service purchased is a digital listing, subscription, or advertisement that has already been published.

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5. Cancellation Policy

• Requests for cancellation of a service must be made before activation.

• Once the service is live on the platform, cancellation is not possible.

• Membership plan cancellations will only prevent renewal; no refunds will be given for the unused period.